Terms of sale

Terms of sale

The reservation guaranteed by your credit card number communicated by phone or email is considered as firm and final (unless canceled in accordance with the conditions below) from the communication of your reservation number on the confirmation document: press release online when booking, and confirmed by Email to the address you specified in the booking form.

The payment of the stay and ancillary services are made directly to the establishment, on the terms that the latter exercises, and which he will have informed you upon your arrival.

The reservation is guaranteed at the rates and conditions indicated for this period.

The accommodation rates indicated on the reservation are subject to change by the establishment depending on the number of people occupying the room (s).

These rates and conditions may not be renewed for future bookings.

In general, arrival at the establishment must be after 15 hours (Carcassonne time).

Guests arriving before this time must contact reception by telephone at the number on the booking confirmation.


A reservation can be canceled up to 10 days before the arrival date and on the full stay of the reservation.
A cancellation period of less than 10 days, a reservation not canceled or a no-show on your part, … would result in the billing of one night at the rate indicated on the reservation.

All rooms and public areas are non-smoking.